Frequent Questions for F.I.T (Free Individual Traveler ) / Online Customer
- Can I cancel my booking ?
| Date | Condition |
|---|---|
| + 12 hours before service date | Refund will be made Deduct 10 % Banking and handling Fees, it takes 7-14 days for refund process |
| Less than 12 hours or No-show | No refund |
* For authentication purposes, only written cancellation notices only accepted by email to booking@ground-business.com
- What about advance order options?
you can book 12 hours in advance with 100% instant confirmation - Can I amend my booking?
you can amend thru application + 12 hours before service pick up time
Booking and Cancellation
- 12 hours in advance for confirmation and cancellation at booking@ground-business.com CALL +66 2 821 5991 ( 24hrs)
- All cancellations or booking amendment requests MUST be submitted in writing by email only to booking@ground-business.com
- We don’t recommend and not accept any cancellation or booking amendment request by phone (please follow by email)
- Cancellations are ONLY valid if you received an email from us confirming your request
- Last min cancellation ( less than 12 hrs ) or No Show will be no refund
Driver
- Our experienced drivers are dedicated to each assignment.
- Reports are recorded for your references ( if you want to).
- We guarantee English Speaking Driver for our service under Luxury Vehicle Category
- Alternative language guide or interpreters can be booked in advance
Vehicle Category
- Economy Class is Toyota Altis or Camry previous model or similar
- Premium Japanese Sedan is Japanese Luxury Limousine such as Toyota New Camry , Nissan Teana, Honda Accord or similar
- Business Class/Executive Sedan is Mercedes E-Class or BMW 5 Series or similar
- First Class/Luxury Sedan is Mercedes Benz S Class or BMW 7 Series or similar
- Luxury VAN is Toyota Alphard or Volk Caravelle, Mercedes Benz VITO or similar
- Normal VAN is Toyota Commutor or similar
- Special Vehicle are Mercedes Benz Sprinter, Coach ( 35-55 seaters)
For pictures and specification, please visit https://gblimousine.net/vehicle-category/
Sedan Service Information
- The Sedan accommodates up to 3 passengers.//2 standard-size bags and 2 carry-on bags are allowed per car
- Baby seat is available free of charge for 1st child. Additional charge 600 Bht/unit ( approx 20 USD) ; please request upon reservation.
- Sedan is unable to accommodate Wheelchair, please request to upgrade to be VAN upon reservation
- Additional and overweight baggage (such as surfboards, bicycles, etc.) , please request to change car type to be VAN upon reservation
Service Details
- Net rates are all-inclusive of First Class insurance, Fuel, Mileage and Driver charges, tolls (if any), and in Thai Baht
- For Arrival, Please see your name on the sign board held by our staff, 2 hours waiting time shall be applied for all arrivals
- For Departure, we can wait up to 15 mins, after that will be charged an hourly rate basis
- For any urgent matter, please call us via CALL +66 2 821 5991 ( 24hrs)
- GB will be responsible for all flights delayed / early / canceled without prior noticed from airline (no charge for these cases)
- During the ride, 15 mins stopover is allowed for the restroom, pharmacy, or any urgent matters
PAYMENT PROCESS
Payment Process
- For Travel Agents and Corporates please contact our sales department for an official proposal and request for the credit term application form from our sales department, talk to us via booking@ground-business.com, our customer service team will pass your inquiry to our Expert to take care of you
- For individual passengers, we welcome all major credit card which terms and conditions apply, please feel free to book online at least 12 hrs for 100% instant confirmation, less than that will be subject to availability.
Cancellation Policy
- 10% transaction fee will be applied for cancellation
- No show charge , no refund will be applied for cancellation less than 12 hours
- Only written cancellation notices by e-mail will be accepted
For more assistance, please feel free to let us know booking@ground-business.com / 24 hours service