Frequent Questions for F.I.T (Free Individual Traveler ) / Online Customer
- Can I cancel my booking ?
Date | Condition |
---|---|
+ 48 hours before service date | There are 2 Choices for you 1. Keep as a credit for the next booking **** OR ***** 2. Refund will be made Deduct 10 % Banking and handling Fees, it takes 7-14 days for refund process ( Based on bank process , we are not able to control this ) |
Less than 48 hours or No-show | No refund |
* For authentication purposes, only written cancellation notices only accepted by email to [email protected]
- What about advance order options?
you can book 12 hours in advance with 100% instant confirmation - Can I amend my booking?
you can amend thru application , please make it 24 hours before service pick up time
Booking and Cancellation
- 12 hours in advance for confirmation and cancellation at [email protected] CALL +66 2 821 5991 ( 24hrs)
- All cancellations or booking amendment requests MUST be submitted in writing by email only to [email protected]
- We don’t recommend and not accept any cancellation or booking amendment request by phone (please follow by email)
- Cancellations are ONLY valid if you received an email from us confirming your request
- Last min cancellation ( less than 48 hrs ) or No Show will be no refund
Driver
- Our experienced drivers are dedicated to each assignment.
- Reports are recorded for your references ( if you want to).
- We guarantee English Speaking Driver for our service under Luxury Vehicle Category
- Alternative language guide or interpreters can be booked in advance
Vehicle Category
- Economy Class is Toyota Altis or Camry previous model or similar
- Premium Japanese Sedan is Japanese Luxury Limousine such as Toyota New Camry , Nissan Teana, Honda Accord or similar
- Business Class/Executive Sedan is Mercedes E-Class or BMW 5 Series or similar
- First Class/Luxury Sedan is Mercedes Benz S Class or BMW 7 Series or similar
- Luxury VAN is Toyota Alphard or Volk Caravelle, Mercedes Benz VITO or similar
- Normal VAN is Toyota Commutor or similar
- Special Vehicle are Mercedes Benz Sprinter, Coach ( 35-55 seaters)
For pictures and specification, please visit https://gblimousine.net/vehicle-category/
Sedan Service Information
- The Sedan accommodates up to 3 passengers.//2 standard-size bags and 2 carry-on bags are allowed per car
- Baby seat is available free of charge for 1st child. Additional charge 600 Bht/unit ( approx 20 USD) ; please request upon reservation.
- Sedan is unable to accommodate Wheelchair, please request to upgrade to be VAN upon reservation
- Additional and overweight baggage (such as surfboards, bicycles, etc.) , please request to change car type to be VAN upon reservation
Service Details
- Net rates are all-inclusive of First Class insurance, Fuel, Mileage and Driver charges, tolls (if any), and in Thai Baht
- For Arrival, Please see your name on the sign board held by our staff, 2 hours waiting time shall be applied for all arrivals
- For Departure, we can wait up to 15 mins, after that will be charged an hourly rate basis
- For any urgent matter, please call us via CALL +66 2 821 5991 ( 24hrs)
- GB will be responsible for all flights delayed / early / canceled without prior noticed from airline (no charge for these cases)
- During the ride, 15 mins stopover is allowed for the restroom, pharmacy, or any urgent matters
PAYMENT PROCESS
Payment Process
- For Travel Agents and Corporates please contact our sales department for an official proposal and request for the credit term application form from our sales department, talk to us via [email protected], our customer service team will pass your inquiry to our Expert to take care of you
- For individual passengers, we welcome all major credit card which terms and conditions apply, please feel free to book online at least 12 hrs for 100% instant confirmation, less than that will be subject to availability.
Cancellation Policy
- 10% transaction fee will be applied for cancellation
- No show charge , no refund will be applied for cancellation less than 12 hours
- Only written cancellation notices by e-mail will be accepted
For more assistance, please feel free to let us know [email protected] / 24 hours service